Exchanges and ReturnsWe have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products subject to the following conditions:
- Item(s) must be returned within 7 days of purchase
- Item(s) must be unworn or otherwise unused with all original tags/labels attached
- Gift cards, sale and clearance items are not eligible for a refund or exchange
If you request a refund, the purchase price will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the conditions above. You are responsible for the costs associated with returning the item to us. This fee will be the same as the amount that you paid for your initial delivery R70 to collect the product, this fee will be deducted from the total amount refunded. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.
Once an exchange has been requested, provided you meet the requirements for an exchange, one of our consultants will request that you EFT the new delivery fee to secure the exchange. This fee will be the same as the amount that you paid for your initial delivery (R70).
If your return is accepted, we’ll send you a confirmation, as well as any instructions you may need. Items sent back to us without first requesting a return will not be accepted.
Once proof of payment has been received, the collection will be booked for the product(s) you wish to exchange. When Superfine receives your product(s), provided that it is in its original condition and packaging, we will deliver the product(s) you have exchanged them for.
You can always contact us for any return question at firstname.lastname@example.org.
Please note that shipping fees are not refundable.
Items sent in anything other than the original packaging will not be accepted.
If an item is faulty due to manufacturing defects then we will meet our legal obligation, which may include refunding the purchase price, or providing a replacement product provided the item is returned within 1 year of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.