Shipping Policy

Shipping

Superfine only services deliveries and sales within South Africa. Superfine will charge R70 for shipping. Products will be shipped as per the stated shipping times of the particular product ordered which is usually 1-4 working days. If no one is unavailable at the time of delivery, a note will be left on the door saying that delivery was attempted and the courier will contact the recipient via telephone so that a new delivery day can be arranged. Three attempts will be made to deliver the parcel, if on the third attempt no one is still unavailable the parcel will be returned to Superfine. Superfine will then contact you to resolve the issue, at this stage you may be liable for any additional delivery costs that may have been incurred. In the event that incorrect shipping details are given, you may be liable for additional shipping fees to redirect the package to the correct address. In that case, Superfine reserves the right to withhold the package until such fees have been settled. Please note that actual shipping times may vary slightly and are an estimation only. We reserve the right to amend the delivery fees from time to time.

All full priced orders over R450.00 qualify for FREE delivery, and is applicable to all areas within South Africa. Free shipping does not include any sale items or promotions.

For orders less than R450.00 the following delivery fees will be charged at checkout per order, and are determined based on the delivery address:

Standard:    R70.00
Overnight:   R100.00
Pargo:         R70.00

You must take care opening the packaging so as not to damage the product, particularly when using sharp instruments.

For any queries regarding delivery, please email orders@superfine.co.za for assistance. Please have your order number accessible.

Please note that delivery fees are non-refundable.

No third party delivery services will be allowed to collect on your behalf or return your products.

Order and Delivery Times

Orders that are received before 14:00, on a working day, will be packed and shipped on the same day that the order was placed. All orders placed after 14:00 on a working day, will be processed and sent for delivery the following working day. Orders are not processed, packed or shipped on Saturday’s, Sunday’s, and public holidays. Standard delivery times are 1-4 working days. Deliveries will take place between 08h00 and 18h00 from Monday’s to Friday’s, excluding public holidays. Delivery of the product will be to the delivery address entered at the time of placing your order.